Privacy

Who we are

Afterly HQ answers after-hours calls for plumbing, HVAC, electrical, roofing, garage door, and restoration shops. Questions about this page go to hello@afterlyhq.com.

What we collect

• Demo. The company name and trade you type, and the audio of the sample call. The call is processed so the demo can answer. Your own phone does not ring.
• Trial and setup. Your name, email, shop details, hours, services, and where to send job texts. Card details are entered on Stripe’s checkout page. Stripe processes the payment. Afterly does not store your full card number.
• Calls for a paying shop. The caller’s name, phone number, address, and the problem they describe, so we can text that job to you.
• Site visits. If you arrive from an ad, the site may record that visit with the Meta pixel so we can see which ads are working.

How we use it

We use this information to run the demo, set up your after-hours line, text you job details, bill the plan you chose, and measure ads. We do not sell your information or your callers’ information.

Who else handles it

Stripe handles payment. The voice demo and the answering line run on a voice provider that processes the audio. The setup form is collected so we can build your line. Meta may receive a visit event from the pixel. Each of those companies processes data only to provide that service.

How long we keep it

We keep shop setup details and call summaries while you are a customer and as long as we need them for billing or a dispute. You can email us to ask for a copy or for deletion of your shop’s information. We may keep a record of the request and any payment we are required to retain.